Customer Service

  • Acrilex Customer Service can be reached Monday-Friday from 9:00AM to 4:00 PM Eastern Standard Time. You can contact our Customer Service toll free at 800-227-4539.

 

 Weekday Orders

  • Orders are processed and shipped on business days only (Monday through Friday) excluding major holidays.
  • Orders placed by 3:00 PM EST will be shipped within two business days.
  • Orders cannot be checked until the following business day.

 

Weekend Orders
Orders placed on Saturday and Sunday will be processed/shipped within two business days.

Shipping Charges (within the continental U.S.)

Shipping charges will be applied at the time of checkout. For the contiguous 48 USA states, we utilize UPS Standard Ground Shipping.  For Alaska, Hawaii and Puerto we utilize UPS 2nd Day Air as Standard Ground Shipping is not available in those locations.

Package Weights & Sizes

Maximum weight per package is limited to 30lbs.  Orders exceeding 30lbs must be separated into smaller, separate purchases for shipping charges to be applied correctly at checkout.

Shipping to AFO/PO Boxes
We apologize for any inconvenience; however, we do not ship to AFO/FPO or PO Boxes.

International Shipping
At the current time, we do not ship orders internationally via our website.  If you would like to discuss an internal shipment, please contact factorystore@https://acrilex.com or call Customer Service at 516-681-9752.

Shipment Tracking
Upon completion of your order, you will receive an email order confirmation.  Once your order is shipped, you should receive an email directly from UPS.  You can also track the status of your order by visiting http://wwwapps.ups.com/WebTracking/reference?loc=en_US
You can track your order using the Reference Code field (input your order number from your email confirmation) or you can track via your tracking number.

Returns, Exchanges and Damages
Please see our Returns, Exchanges and Damages page here.

Customer Service
Our Customer Service Representatives are available to assist you: Monday – Friday, 9:00 AM – 4:00 PM Eastern Standard Time.

Call us toll free at 800-227-4539. To check an order, please have your tracking number and date the order was placed available.

For any questions or comments about your order or our product line, email us here.

For information on returns, please click here.

Privacy Policy & Security

Please see our Privacy Policy page here.

If, for any reason, you would like your name removed from our mailing list, please contact us here.

If you have any questions about a privacy or security issue, please call us toll free at 800-227-4539.